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Return Policy


 

100% Satisfaction Guaranteed

We are happy to offer a 30-day return policy on all unopened or defective products. We find that we have remarkably low return rates and we are proud of the high quality products that we offer. However, we understand that there may be a case in which you need to return or exchange your order and we are more than happy to accommodate returns and exchanges on items that have not been used. We will refund original price within 30 days of purchase. For returns and exchanges please contact support@pawselite.com. Discount codes can NOT be joined.

Return Policy

Requests for refunds and returns must be made within 30 days of your purchase date. Customers are responsible for shipping the product(s) back to us unless you have received the wrong item or just wish to make an exchange. 

Checklist for Returns:

  • All returning items must be unopened, in the original packaging, or less than 35% used to qualify for a refund.
  • Item(s) must be securely packaged along with the order number and original invoice.
  • All return shipping postage costs must be paid by the customer. C.O.D. deliveries are not accepted.
  • It is recommended to use FedEx, UPS, or USPS to ship your return(s) back to Paws Elite.

Returns Address:

Paws Elite Returns
1431 Truman St. Suite k,
San Fernando, CA 91340

Refund Policy

All issues are refunded to the original payment method once we receive your return and verify the contents. Please allow up to 2 - 5 business days to see the refund reflected on your statement.

Exchanges

If you've ordered the wrong item, received the wrong item(s) or simply want to exchange your product for something else you don't have to worry! Please email support@pawselite.com and include a written request and order number for your shipment. Our team will review your request and contact you for the proceeding steps.

Missing Product?

If we've made a mistake and shipping you an incomplete or incorrect order, then we've got you covered! We will make sure to fix any mistakes or issues with your order. Please send an email to us at support@pawselite.com. include your name and order number in the subject and let us know what's missing. We'll get your missing products sent back to you once we've received and confirmed your request.

If you have any more questions please email support@pawselite.com